Your privacy matters. This policy explains what personal information we collect, how we use and protect it, and the choices and rights you have, in keeping with Canada's PIPEDA and applicable Ontario privacy legislation.
At Boxxed Aesthetics & Wellness, protecting your personal information, and your right to privacy, is part of the care we provide.
Boxxed Aesthetics & Wellness ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, book appointments online, or otherwise interact with us digitally.
This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and, with respect to personal health information, Ontario's Personal Health Information Protection Act, 2004 (PHIPA).
Information You Provide
We may collect the following personal information directly from you:
Information Collected Automatically
When you visit our website, we may automatically collect:
We use your personal information to:
With your consent, Boxxed Aesthetics & Wellness may send you promotional emails and/or SMS text messages regarding special offers, new services, and clinic updates. You may withdraw your consent at any time by:
Transactional messages, such as appointment confirmations and reminders, are not marketing communications and are necessary for service delivery.
We do not sell your personal information. We may share your information with:
All third-party service providers are contractually required to protect your information and may only use it for the purposes we specify.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Health records are retained in accordance with Ontario's health privacy regulations.
You may request deletion of your data at any time, subject to legal retention obligations.
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support marketing activities. You may control cookie settings through your browser preferences.
Disabling cookies may affect certain website functionality.
Under PIPEDA, you have the right to:
To exercise any of these rights, please contact our Privacy Officer at hello@boxxedhealth.ca.
We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Aesthetic Record, our practice management system, employs industry-standard encryption and security protocols.
We're happy to walk through anything that's unclear or help you exercise your privacy rights. Reach out any time and we'll make sure everything's understood.
Contact UsTransparency in how we operate is part of how we care for you. The terms below outline the payment, scheduling, and purchase policies of Boxxed Aesthetics & Wellness, designed to respect both your time and the considered work of our team.
This Financial Policy outlines the payment terms, scheduling policies, and purchase conditions for services and products provided by Boxxed Aesthetics & Wellness. By signing this agreement, I acknowledge that I understand and accept the financial policies of the clinic.
Payment for services is due at the time of treatment unless otherwise specified.
Accepted forms of payment may include credit cards, debit cards, approved financing options, or clinic-approved payment platforms.
I understand that treatment pricing may change over time and that I will be informed of the cost of services prior to treatment.
Certain treatments or appointments may require a deposit to secure the booking.
Deposits are applied toward the cost of treatment. Deposits may be forfeited if the appointment is cancelled or rescheduled outside the clinic's cancellation policy.
We require at least 24 hours' notice for appointment cancellations or rescheduling.
Cancellations, rescheduling, no-shows, and any related fees or card-on-file charges are governed by our Cancellation Policy.
This policy allows us to respect the time of both our providers and other clients.
Clients arriving late may have their appointment shortened or rescheduled in order to avoid delaying subsequent appointments.
Late arrivals may still be responsible for the full cost of the scheduled service.
Prepaid treatment packages or series are offered at a discounted rate.
I understand that:
Unused sessions may expire if not used within the designated timeframe.
Membership clinic credit (your banked monthly credit):
Membership tier discounts are personal to the account holder and cannot be applied to treatments or products purchased for anyone else. Complimentary membership treatments may be gifted to a friend or family member. Membership tier upgrades may be requested at any time, including during the minimum commitment period, and take effect at the next renewal. Downgrades become available once the minimum 6-month commitment is complete.
Memberships may be paused (frozen) on request through the Boxxed App, subject to clinic approval. While paused, monthly billing and member benefits are temporarily suspended; banked credit remains available and the membership resumes where it left off. Paused months do not count toward the minimum 6-month commitment; the commitment period resumes when the membership does.
Loyalty rewards and promotional credits have no cash value, may only be used toward eligible treatments or products at the clinic, and may be subject to expiration dates or program terms. Program details may change at the clinic's discretion.
Aesthetic treatments involve biological variability and individual response.
I understand that results cannot be guaranteed, and that payment is for the professional services, expertise, and products provided rather than a guaranteed outcome.
Additional treatments may be recommended to achieve desired results and will be provided at the regular cost.
Imagery on our website is illustrative and may include AI-generated photography. It does not depict actual Boxxed patients or promise specific results; individual results vary.
Due to the nature of medical aesthetic services:
Retail skincare products may be eligible for return within 30 days if unopened and in original condition, subject to clinic approval.
I agree that I will not initiate a credit card chargeback or payment dispute with my financial institution for services or products provided by Boxxed Aesthetics & Wellness.
If I have any concerns regarding charges or services received, I agree to contact the clinic directly so that the matter can be reviewed and resolved.
I understand that initiating a chargeback for services rendered may be considered a violation of this agreement and may result in collection actions or restriction from future services at the clinic.
If a prepaid treatment package is cancelled after treatments have begun, any services already used will be deducted at the full regular single-treatment price, not the discounted package rate.
The remaining balance is then refunded.
I understand that the clinic may securely retain my payment method on file in accordance with applicable privacy and payment processing regulations.
I authorize the clinic to charge the payment method on file for:
Authorization for late cancellation and no-show fees is covered under our Cancellation Policy.
I understand that clinic policies may be updated periodically. Updated policies will apply to future appointments and purchases.
I confirm that:
Our team is happy to walk through anything that's unclear. Reach out before your visit and we'll make sure everything's understood.
Contact UsYour appointment time is reserved exclusively for you. The terms below outline our notice requirements and fees, designed to respect both your time and the time of our providers and other clients.
When you book an appointment with Boxxed Aesthetics & Wellness, that time is reserved specifically for you.
To ensure fairness to our providers and other clients, we require a minimum of 24 hours' notice for cancellations or appointment changes.
Appointments cancelled, rescheduled, or missed with less than 24 hours' notice may be subject to a $100 late cancellation or no-show fee, and/or forfeiture of any booking deposit.
We understand that unexpected situations may arise, and we will always do our best to accommodate genuine emergencies.
Thank you for respecting our time and helping us maintain availability for all clients.
A credit card is required to secure your appointment.
Your card will be authorized but not charged at the time of booking. Charges will only occur if the appointment is cancelled, rescheduled, or missed with less than 24 hours' notice, in accordance with this cancellation policy. This authorization remains in effect until you revoke it in writing.
Our team is happy to walk through anything that's unclear. Reach out before your visit and we'll make sure everything's understood.
Contact UsKnow what you want? It's yours to book. Not sure where to start? Begin with a private consultation: one conversation, and you'll know your next step.
